CPR AED TERMS & CONDITIONS
These policies help protect your time, our instructors, and the learning environment for all students.
RESCHEDULING
- More than 24 hours before class: reschedule at no cost.
- Within 24 hours of class: a $30 rescheduling fee will apply.
- All reschedule requests must be made directly to 281-524-2767 by SMS or phone call from the same phone number used at registration.
- If your within-24-hours reschedule request is approved, you must choose and secure your new class date and time within 72 hours of reschedule approval.
- Your new class date and time must also be finalized within 30 days of the original registration date, unless otherwise approved by us.
- If no new date is secured within these required timeframes, your registration may be treated as a late cancellation.
CANCELLATIONS / NO SHOW
- 24+ hours before class: a partial refund may be issued, but the deposit is non-refundable.
- Within 24 hours of class: payments are non-refundable.
- If approved by staff, a partial credit may be applied toward a future class within 60 days, after any applicable rescheduling fee has been deducted.
- All cancellation requests must be communicated directly to Cardiox Care by SMS or phone call from the same phone number used at registration.
- No refunds will be issued for a no call / no show.
- Notice received within 1 hour of class start time is treated as a no call / no show and does not qualify for a refund.
ATTENDANCE / SAFETY
- Please arrive 10 to 15 minutes early. If you arrive 10+ minutes late, you may need to reschedule and fees may apply.
- If you are sick or think you may be sick, please notify us before heading to class so we can help protect other students and advise you on next steps.
- Students work closely together during skills practice, and anyone who appears sick may be asked to leave and reschedule.
- Non-registered guests are not permitted unless approved in advance.
- Any request to bring a non-registered guest must be made at least 24 hours before class. Approval is not guaranteed.
- Our classes involve movement, training equipment, and a focused learning environment, so arriving with an unapproved guest may require you to reschedule.
REMEDIATION
- If you do not pass the written or hands-on testing requirements, you must review the material and return to retest.
- The first remediation is free, except in rare cases at instructor discretion.
PHOTOS / VIDEOS / COPYRIGHT
- Photos and short video clips are welcome.
- Recording substantial portions of course videos, instructional media, skills demonstrations, or other copyrighted training content is strictly prohibited.
AUTHORIZATIONS (CASH PAYMENTS)
- If you choose the cash balance option, Cardiox Care may charge the payment method used for your deposit if applicable fees or balances are owed.
- To switch from cash to debit or credit card, please notify us at least 24 hours before class.
- If requested in advance, we can send an invoice by text and email. It must be paid before class.
- Cash receipts are provided after class so we can start on time and maintain class flow.
- If you need an automatic receipt for reimbursement, please pay electronically in full.
- Deposits are non-refundable.
- If you wait until class to switch from cash to card, a $5 administrative fee may apply.
- If you cancel within 24 hours of class or do not show up, you remain responsible for the full course cost, with your deposit applied toward that amount.
- By choosing the deposit option, you authorize Cardiox Care to charge the remaining balance if a late cancellation, no call / no show, or applicable fee occurs.
- This policy helps protect reserved instructor time and limited class availability.
By registering, you acknowledge and agree to these terms.
