RED CROSS CPR FIRST AID AED SKILLS TERMS & CONDITIONS
These policies help protect your time, our instructors, and the learning environment for all students.
RESCHEDULING
- More than 24 hours before skills session: reschedule at no cost.
- Within 24 hours of skills session: a $30 rescheduling fee will apply.
- All reschedule requests must be made directly to 281-524-2767 by SMS or phone call from the same phone number used at registration.
- If your within-24-hours reschedule request is approved, you must choose and secure your new skills session date and time within 72 hours of reschedule approval.
- Your new skills session date and time must also be finalized within 30 days of the original registration date, unless otherwise approved by us.
- If no new date is secured within these required timeframes, your registration may be treated as a late cancellation.
RED CROSS ONLINE PORTION REQUIREMENT
- You are registering for the American Red Cross CPR First Aid AED Skills Session, which is the in-person skills checkoff portion.
- After registration, we will send you the required Red Cross online portion at no additional cost.
- You are responsible for completing the online portion and submitting proof of completion before attending your skills session.
- We strongly recommend completing the online portion several days before class, or up to one week before class when possible.
- If you register closer to the class date, please begin the online portion as soon as possible after registration.
- Your completed online portion proof must be submitted to us no later than 7:00 p.m. the day before class.
- Starting early gives you time to contact us before the deadline if you have access issues, missing submissions, or questions about the instructions.
- If the online portion is not completed and submitted by the deadline, you will be required to reschedule, and the applicable rescheduling fee will apply.
CANCELLATIONS / NO SHOW
- 24+ hours before skills session: a partial refund may be issued, but the deposit is non-refundable.
- Within 24 hours of skills session: payments are non-refundable.
- If approved by staff, a partial credit may be applied toward a future skills session within 60 days, after any applicable rescheduling fee has been deducted.
- All cancellation requests must be communicated directly to Cardiox Care by SMS or phone call from the same phone number used at registration.
- No refunds will be issued for a no call / no show.
- Notice received within 1 hour of the skills session start time is treated as a no call / no show and does not qualify for a refund.
ATTENDANCE / SAFETY
- Please arrive 10–15 minutes early. If you arrive 10+ minutes late, you may need to reschedule and fees may apply.
- If you are sick or think you may be sick, please notify us before heading to your skills session so we can help protect other students and advise you on next steps.
- Students work closely together during skills practice, and anyone who appears sick may be asked to leave and reschedule.
- Non-registered guests are not permitted unless approved in advance.
- Any request to bring a non-registered guest must be made at least 24 hours before the skills session. Approval is not guaranteed.
- Our skills sessions involve movement, training equipment, and a focused learning environment, so arriving with an unapproved guest may require you to reschedule.
REMEDIATION
- If you do not pass the hands-on skills testing requirements, you must review the material and return to retest.
- The first remediation is free, except in rare cases at instructor discretion.
PHOTOS / VIDEOS / COPYRIGHT
- Photos and short video clips are welcome.
- Recording substantial portions of course videos, instructional media, skills demonstrations, or other copyrighted training content is strictly prohibited.
AUTHORIZATIONS (CASH PAYMENTS)
- If you choose the cash balance option, Cardiox Care may charge the payment method used for your deposit if applicable fees or balances are owed.
- To switch from cash to debit or credit card, please notify us at least 24 hours before your skills session.
- If requested in advance, we can send an invoice by text and email. It must be paid before your skills session.
- Cash receipts are provided after the skills session so we can start on time and maintain session flow.
- If you need an automatic receipt for reimbursement, please pay electronically in full.
- Deposits are non-refundable.
- If you wait until the skills session to switch from cash to card, a $5 administrative fee may apply.
- If you cancel within 24 hours of your skills session or do not show up, you remain responsible for the full skills session cost, with your deposit applied toward that amount.
- By choosing the deposit option, you authorize Cardiox Care to charge the remaining balance if a late cancellation, no call / no show, or applicable fee occurs.
- This policy helps protect reserved instructor time and limited session availability.
By registering, you acknowledge and agree to these terms.
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