TERMS & CONDITIONS
To honor both students' time and privacy, and uphold instructors' commitment to scheduled meetings.
1ST & FOLLOWING RESCHEDULES:
24 hours prior to the class start time, rescheduling is free of charge. Within 24 hours of the course start time, students are subject to a $30 fee for BLS and cpr/fa/aed and $55 for advanced courses. This notice requirement changes to 72 hours after the first reschedule.
CANCELLATIONS:
If notified prior to 24 hours of the class start time, a refund may be issued with the exclusion of processing fees (roughly 8%). Within 24 hours, the class payment is non-refundable.
You may credit the payment to any course within 120 days respective to the rescheduling terms timelines seen above.
NO CALL/NO SHOW:
No refunds are given. This consists of no prior notification through text, call, or email of your absence at least 1 hour prior to the class start time.
ARRIVING LATE:
In respect to all students, arrival 10 minutes post-class start time, we will ask you to reschedule and the respective rescheduling fees will apply. We recommend arriving 10-15 minutes early
REMEDIATION:
Failure of the hands-on demonstration or exam (discretionary), we will ask you to review and return to class for a retest. The first remediation is free.
MEETING THE MINIMUM:
We have a minimum number of attendees for any course. If not met, we will contact you well in advance with all of our available times
NO AUDIO OR VIDEO RECORDING